BEFORE YOU GO
Travelling by Eurostar?
St Pancras – Parking can be pre-booked by calling “Q-Park” on 0870 0134785 at a cost of approx. £17.00 per day.
Ebbsfleet – Just off Junction 2 on the M25 in Kent, the International Terminal has parking for 2,000 cars and costs around £11.50 per day.
Special Quotations for
Tailor Made Itineraries
Most of our tours are based on negotiated prices which restrict you to specific dates and times of travel. However, in most cases, alternative arrangements or extended holidays may be organised for a supplementary charge. |
Please feel free to telephone us or write to us with your request and we will endeavour to accommodate you.
Those clients wishing to travel First or Club Class will be given a separate quotation on request.
Regional Departures
Clients wishing to travel from alternative airports (e.g. Manchester, Birmingham, East Midlands) should telephone for flight details and we will do our utmost to assist where possible. We are also able to book domestic shuttle flights for onward connections within the UK.
For Foreign & Commonwealth Office advice:
Visit www.fco.gov.uk/knowbeforeyougo or call the ABTA Information Line
Tel: 0901 201 5050 (calls are charged at 50p per minute). |
Holidays in our brochure are available from 31 May 08 until 08 May 2009.
How to Book
Telephone us direct. Normally it will be possible to confirm availability immediately and an option of four days may be taken out on the holiday of your choice. To confirm a booking, just send the applicable deposit of £150.00 per person for European Tours, £75.00 per person for Day Trips, £250.00 per person for World-Wide Tours - plus the insurance premium - with your Booking Form. The Booking Form is your contract between you and us. Upon receipt of your booking form and deposit our confirmation/account will be sent to you within 24 hours.
Payment
The full amount of the holiday must be paid nine weeks before departure. If a booking is made within these periods, then the full amount must be paid at the time of booking. We regret to advise that we cannot accept cheques less than seven days prior to the date of departure. For those of you who pay the deposit by credit card we will automatically deduct the final balance on the due date without further reference to you.
Surcharges
The price of your travel arrangements is subject to surcharges on the following items for increases in: transportation costs e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines and the tour operator, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations.
Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged.
If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 7 days from the issue date printed on the invoice.
Minimum Numbers
Tours will only operate on a minimum of 10 persons being booked. We will advise you at least 30 days before departure if the minimum number of participants has not been reached. You will then have the choice of booking an alternative holiday with us, though if the alternative is at additional cost, the difference will be payable by you, or having a refund of monies paid.
Passports
All passengers are responsible for ensuring that their passports and visas (where required) are valid for their journey.
Conditions of Carriage
Holidays in our brochure will use flights of reputable airlines and when travelling with them, Conditions of Carriage of the Airline apply, and some of these limit or exclude liability. Copies of these conditions are available on request.
Cancellation Charges
Cancellation of a confirmed booking will incur a minimum loss of the deposit paid, plus any applicable insurance premium. For cancellation received within six weeks of departure, the following scale of charges will apply:
Over 6 weeks before departure
6-4 weeks before departure
4-1 week before departure
Less than 1 week before departure |
loss of deposit
30% of the holiday cost
60% of the holiday cost
total holiday cost |
No refund will be made in respect of cancellations received by us on or after the date of departure. All cancellations must be notified in writing and will be effective from the date of receipt of the notification. Cancellation charges are normally covered under our insurance scheme.
Event Cancellation
Should racing be cancelled for any reason whatsoever, the following will apply. If racing is cancelled prior to the event, our normal cancellation charges as shown above will apply although we will try to mitigate these as far as is possible. Should racing be cancelled on the day, we will try and retrieve any racecourse costs from the applicable racecourse/racing authorities on your behalf.
Amendments by us
We make every effort to operate holidays as featured in our brochure, but nevertheless from time to time, hoteliers and other services we use, can and occasionally do, withdraw or change certain facilities. When we are aware of this, you will be notified immediately. A holiday of a similar or higher standard will be offered in this eventuality, and if not acceptable, a full refund of all monies paid will be given.
We will not cancel a holiday less than four weeks prior to departure, unless it is necessary to do so as a result of circumstances amounting to force majeure or if your balance payment is not forwarded to us on the due date. We cannot accept responsibility for acts and omissions of the event organisers.
Amendments by you
Certain airlines insist on tickets being issued immediately, which we will do upon receipt of your booking form and these are ticketed on a non-refundable, non-changeable basis. Therefore any alteration, such as name change, would incur the purchase cost of a new ticket. However, you should check with us for full details as airline policies do differ from carrier to carrier. Please note that due to stringent security precautions in force at airports, the name on your passport must agree with the name on your air ticket.
Airport Taxes and Security Charges
These, together with government Airport passenger duty are included in all our tour prices.
Airline & Aircraft
We do try to inform you in our brochure copy, the airline, flight number, timings, and the aircraft type that they propose to operate on the route. It maybe that the airline for operational reasons will substitute or change the aircraft type and we will inform you of any change when details are made available to us.
Complaints
Should you wish to take up a point of complaint arising from your holiday, this must be sent to us in writing no later than 30 days after you return to the United Kingdom.
Delays
We cannot accept any responsibility for any delays in departures or for any costs incurred by you as a result of any delays. If you have taken out our recommended insurance, you may be able to claim compensation for delays in excess of 12 hours. In the case of delays exceeding 4 hours, we will, if possible, provide or reimburse you for a main meal. We will endeavour to keep you informed of the cause and extent of delays but ultimately this information is provided by the airlines on whom we depend for information. Where long flight delays result in lost holiday time, no refunds are given by hotels for unused accommodation as rooms are held for delayed arrivals. Similarly, airlines do not offer compensation for flight delays.
Disabilities
Horse Racing Abroad are not specialists in holidays for the disabled and regrettably most of our tours are not suitable for the disabled traveller. Please let us know if you or anyone in your party suffers from a serious medical condition or physical disability before a booking is made, as Horse Racing Abroad cannot provide individual assistance with boarding coaches or other forms of transport, baggage handling, walking or other personal requirements, and clients should be confident that they can do these tasks unaided. We are happy to give advice with the choice of your holiday, which will be dependent upon the nature of the disability and whether the person with the disability is accompanied by an able-bodied companion. Please specify details of any disability or special requirements at the time of booking.
Exchange Rates
The price of your holiday was calculated using exchange rates quoted as at 12 February 2008.
Euro
USA
Australia
UAE
Czech Krona
Indian Rupee
Hong Kong Dollar |
Eur 1.35 for France, Ireland and Germany.
US$ 1.95
AU$ 2.19
Dhs 7.25
CZK 36.00
INR 80
$15.35 |
Visas
France: Passports are required for entry into France. Visas are not required for France by holders of UK passports. Holders of all other passports must check with the French Consulate for Visa requirements on 020 7073 1200.
United States, Czech Republic, Hong Kong & Dubai: Visas are not required by British Passport Holders but passports must have a minimum 6 months validity from the date of entry.
Australia: A tourist visa is required for entry into Australia. A form requesting your details will be sent with your confirmation.
India: A tourist visa is required for entry into India. A form will be sent to you explaining how to obtain your visa through Thames Consular together with the applicable cost.
Vaccinations
Please consult your own doctor for full details of which (if any) inoculations are required for travel to destinations contained in this brochure.
IMPORTANT NOTICE
UNFORTUNATELY, IT IS INEVITABLE THAT SOME OF THE PRICES OR DETAILS CONTAINED WITHIN THIS BROCHURE MAY HAVE CHANGED SINCE THE BROCHURE WAS PRINTED.
YOU WILL BE INFORMED OF ANY CHANGES TO ANY OF THE RELEVANT DETAILS WITHIN THIS BROCHURE WHEN YOU BOOK WITH OURSELVES AS PART OF OUR COMMITMENT TO QUALITY CUSTOMER SERVICE.
Your Financial Security
Under EEC legislation, all travel companies have to make arrangements to give financial security for pre-payments made by their clients. Make sure your money is safe by dealing with a fully bonded and secure operator.
Consumer Protection
ATOL (Air Tour Organiser's Licence) The air holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL umber is ATOL 3879. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.
We are also a member of the Tour Operators' Class of ABTA (the Association of British Travel Agents), Licence No V7831. which allows us to organise tours using methods of travel other than by air.
Data Protection
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements, The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available on request.
All information in this brochure was correct at the time of going to press (February 2008)
HORSE RACING ABROAD IS A TRADING NAME OF HAYWARDS TRAVEL LTD
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MAY 2008
